Support
In this section
- License typesWhat types of licenses does Aplitop offer? We offer two types of LICENSE: PERMANENT and ANNUAL. The PERMANENT license gives you access to…
- Protection typesWhat types of protection are available for licenses? We offer two types of protection for your licenses: HARDWARE and SOFTWARE. Hardware…
- Product availabilityWhat is the product availability? After payment confirmation, software licenses are sent within an estimated period of 24 to 48 business…
- License transferCan I transfer my LICENSE to another INSTRUMENT? Yes, it is possible to perform this operation. When purchasing the product, an…
- Upgrade licenseCan an annual license be upgraded to a permanent one? Yes, Aplitop offers the option to upgrade an annual license to a permanent one under…
- Evaluation trialHow do you activate an evaluation trial for an Aplitop product? No activation code is required for the trial period (which is usually 5 or…
- Educational versionsAre there educational versions of Aplitop products? Yes, we have special licences for educational Centres and training programmes. These…
- Maintenance contractWhat does the maintenance contract include exactly? This service guarantees priority access to technical support (chat, phone and remote…
- System requirementsHow do I know if my computer can run Aplitop software? In general, it is recommended to have an updated Windows operating system, an Intel…
- Support optionsWhat technical support options are available? Support depends on the customer's situation: users with a maintenance contract receive…
- License renewalHow do you renew an annual license? The renewal can be managed directly with Aplitop or through a trusted distributor. The company…
- Version updateCan you update from a previous version of an Aplitop product? Yes, it is possible to update from older versions. The cost will depend on…
- Product priceHow can I find out the prices of Aplitop products? To find out the exact price, you should request a quote by email through the official…
- Discontinued productsWhich Aplitop products are considered discontinued and what type of Support do they have? The following products have been withdrawn from…