Support
In this section
- How do I activate a tcpTunnel license?To activate the program license, you must send an email to [email protected] with the serial number shown on the home screen.
- Can a tcpTunnel license be transferred from one computer to another?It is possible to transfer a license by following these steps: Run the Utilities > License command and take a screenshot. Send an email to…
- Can the tcpTunnel license be installed on a network?TcpTunnel does not support network licensing.
- How do I upgrade a tcpTunnel license?If you have signed the maintenance contract, you will be informed of the availability of new versions, as well as the improvements and new…
- If my device or instrument breaks down, how do I recover my tcpTunnel license?First of all, you need to contact Aplitop technical support to check if it is possible to recover the license. Otherwise, a statement…
- If my device or instrument is stolen, how do I recover my tcpTunnel license?As stated in the license agreement, the warranty does not cover material that is lost, stolen or damaged accidentally and/or due to cause…
- Is there an extra cost to recover a tcpTunnel license?Yes. As stated in the license agreement, the warranty does not cover material that is lost, stolen or damaged accidentally and/or due to…