Error when trying to log in

If you encounter an error when logging in, here are the possible causes and solutions:

• The credentials are incorrect

  1. Try resetting your password here. If you do not receive an email with instructions to reset it, your account may not be active or you may not have an account.

• You do not have an account

  1. With the introduction of the new Aplitop area, all users with existing LICENSES were transferred. If you have never created an account, you must contact us via the contact form to request a NEW account and access the latest features.

• The account is not ACTIVATED

  1. The activation Link may have expired after 30 days, or a distributor may have ACTIVATED your account for you. In that case, you only need to reset your password here. If resetting your password does not work, you will need to request a new activation Link.

     1. If your company manages your activation, request a new Link from your administrator.

     2. If you are a Site user, contact us through the Support form and we will send you a new activation Link by Project Panel.

More information:

¿Cómo contactar con el Soporte Técnico de APLITOP?