Support
Reset email not received
If you requested a password reset but did not receive an email, it may be due to one of the following reasons:
The email went to the spam folder
Check your spam or junk mail folder to verify if the email was filtered by mistake.
The account is not active
Your account may not be active yet. You must activate it first. If you purchased a license, you should have received an activation link.
You do not have an account
If you were a previous user, you may not have an account in the new system. You will need to request one through the support form, and we will send you instructions to create it.
More information: