How to contact the Administration Department?

How to contact the Administration Department?

Detailed

The Administration Department manages everything related to licenses, renewals, key changes, and commercial aspects.

When to contact Administration

Contact Administration when you need:

Renewals and expiration

• ✅ Renew expired license
• ✅ Extend maintenance period
• ✅ Update from demo version to commercial
• ✅ Extend evaluation license

Key changes

• ✅ Replace old key with modern one
• ✅ Change from hardware key to software
• ✅ Replace physically damaged key
• ✅ Migrate from Sentinel key to LDK

Purchases and quotes

• ✅ Acquire additional modules
• ✅ Increase number of licenses
• ✅ Upgrade to Top version (e.g.: MDT24 → MDT25)
• ✅ Request product quote

Licensing issues

• ✅ Serial number does not match key
• ✅ License indicates incorrect version
• ✅ Issues with software activation
• ✅ Discrepancies in license data

How to contact

Email (Recommended)

Address: [email protected]

Project Panel structure

Subject: Brief description of the request

Example: - "MDT25 license renewal - Serial No. 149" - "Quote request for hardware to software key change" - "Damaged key - Replacement request"

Control Overlapping body:

Dear Sir/Madam,

[Clear explanation of what you need]

My license data:
- Product: TCP MDT 25
- Serial number: [your number]
- Key type: [hardware/software, LDK/Sentinel]
- Acquisition date: [if known]

Contact details:
- Full name: [your name]
- Company: [company name]
- Phone: [contact phone]
- Shipping address: [if applicable]

[Additional relevant information]

Best regards,
[Your name]

Information to include by case

For renewals

Include: - ✅ Current serial number - ✅ Expiration date (if known) - ✅ If you have Active maintenance - ✅ Billing details

For key changes

Include: - ✅ Current serial number - ✅ Current key type - ✅ Desired key type - ✅ Reason for change (optional) - ✅ If you are willing to send the physical key

For damaged keys

Include: - ✅ Serial number - ✅ Description of damage - ✅ USBDiag screenshot (if possible) - ✅ Acquisition date - ✅ If you have maintenance in force

For expansions

Include: - ✅ Current license held - ✅ What you wish to add/expand - ✅ Number of additional licenses - ✅ Billing details

Response times

* Includes physical shipping time if applicable

Key change process

If you need to change or replace a physical key:

1. Email request with complete data
2. Quote (if cost applies)
3. Acceptance of the quote
4. GPS of old key to APLITOP: User Registration Administration Department [Full address provided by email]
5. Processing (2-5 days)
6. Distances of new key or activation code
7. Activation and confirmation of operation

Payment methods

• Bank transfer
• Credit card (in some cases)
• Other methods (View)

Note: Bank details will be provided on the invoice or quote.

Additional documentation

When contacting, it may be useful to attach: - Original purchase invoice (if kept) - Warranty certificate - Screenshot of "ABOUT Tcp-MDT" - Any relevant previous correspondence

Service hours

Monday to Friday: 9:00 - 18:00 (Spain time) Closed: National and local holidays in Spain

Difference with Technical Support

If you are unsure: Send the email and they will forward it to the correct department.

Category: Support and Contact - Commercial Level: Basic Channel: Email preferably Hours: Monday to Friday, 9:00-18:00h