Support
In this section
- ANTIVIRUS - Recommendations During MDT InstallationTo help ensure that MDT is installed correctly, we recommend reviewing the computer's antivirus protection before starting the…
- How do I verify which protection is installed in my software?You can verify the type of protection installed directly from the MDT software to confirm that it matches the protection supplied to you…
- How to verify and update the Sentinel driver version?An outdated or corrupt driver may prevent MDT from recognizing the protection key. Hardware protection system with Sentinel technology…
- Error "Class not registered", "Cannot open file CargadorNet.dll" or "Unknown error 0x80131700": missing system dependencies (.NET / Visual C++)Some MDT modules depend on operating system components: the Microsoft Visual C++ redistributables and the .NET Framework. When one of them…
- How to resolve issues with the MDT 26 installerAfter installing the program, opening the CAD and trying to run a command shows one of these errors: Board not found («Placa no…
- How to do a clean reinstall of MDT?After installing or updating MDT, errors such as "Unknown command", "File not found", "Failed to find the dynamic link library" may…
- Do I have to reinstall MDT when updating or changing CAD?Yes. Every time the CAD version is updated or a different CAD is installed (for example, going from AutoCAD 2024 to AutoCAD 2025, changing…
- The installer does not run or hangsWhen installing MDT on a new computer, after changing machine or from a USB stick, the installer may fail in several ways: a message…
- MDT 3D viewers do not open or appear emptyWhen running MDT commands that open 3D graphic viewers (quick profile, superelevations, grade line), the window never appears, comes up…
- Error: base.dcl not found when importing pointsWhen importing or inserting points in MDT, a dialogue file not found error appears (for example, base.dcl file cannot be found), or the…
- ZWCAD closes when using MDT after 2024 SP1.5After installing the ZWCAD 2024 SP1.5 update (Service Pack), some MDT utilities stop working: ZWCAD closes unexpectedly when running MDT…