Support
What does the tcpMDT maintenance contract include?
The MDT 25 maintenance contract offers various technical and operational advantages designed to keep the software up to date and provide direct support. According to the provided documents, maintenance includes:
Priority technical support: Users with active maintenance have preferential access to resolve questions or technical issues.
Free updates: The contract guarantees access to new program versions at no additional cost.
Information on improvements: Users receive timely information about new features and improvements incorporated into the software.
Support for new CAD versions: If the user changes their CAD version, they can reinstall MDT for the desired version free of charge, as long as maintenance is active.
Remote assistance: Includes access to an advanced chat system with Aplitop's technical staff, which even allows for remote assistance on the user's INSTRUMENT if necessary.
Automatic update downloads: MDT allows you to Configure automatic checking and downloading of updates directly from the Aplitop website for users with an active contract.
It is important to note that, in the case of annual licenses, maintenance and updates are already included during the license validity period. For permanent licenses, contracting maintenance is optional but highly recommended to access these benefits.