Support
Employees / Roles
Our system has three main user roles, each with different levels of access and capabilities. Understanding these roles is crucial for effective employee management:
Owner: As the Owner, you have full control over employee management. This includes changing roles, assigning administrative privileges to employees, creating new employees, activating or deactivating accounts, deleting inactive employees, and updating employee profiles.
Administrator: Administrators have many of the same management capabilities as the Owner, including creating, updating, activating, deactivating, and deleting employee profiles. However, they cannot change employee roles or deactivate/delete other Administrators. Their authority is limited to User management.
User: Users have access to essential features such as viewing licenses, downloading programs, creating and editing tickets, adding comments, and more.
Each role is designed to ensure appropriate access and responsibilities within the platform.
If you experience any issues with role assignment, please notify us by submitting a request through the contact form in the WEB section.
More information: