Support
Downloading installers from the Private Area
Summary
From the Aplitop Private Area, customers with a maintenance contract download the installers and updates of their products. This article explains how to do it, what to do when the downloads area appears empty or the latest version is missing (because of an internal registration error or because the version for your licence type has not been published yet), and why installers of very old versions are no longer distributed.
Applies to
Aplitop Private Area: accessed from the www.aplitop.com website or directly at https://private.aplitop.com/
MDT licences with a maintenance contract (in the documented cases: updating from MDT 9 to MDT 25; the current version is MDT26)
It applies to the different licence types (single-user, network...), which may have their installers published on different dates
Symptoms
You do not know what steps to follow to download the program or to check whether an update is available.
No installer appears in the downloads section, or the latest version for your licence is missing.
After reinstalling the computer you only have the installer of an old version.
You request the installer of a very old version because your original CD no longer works.
Cause
Depending on the case, it is simply a matter of not knowing the download procedure, an internal error in the licence registration (which the Aplitop team corrects), the new version for your licence type not having been published yet, or the known limitation that very old versions are no longer distributed. Find your case in the section below.
Solution
Case: how to download the program and its updates
If your licence has a maintenance contract in force, you are entitled to download the most recent version that corresponds to it (in the documented cases, updating from MDT 9 to MDT 25; the current version is MDT26).
Access your Private Area from the Aplitop website with your access details. If you are not registered yet, request registration before continuing: through support, through the commercial chat or using the contact form on the website. Registration is not immediate: you will receive an individual activation link to activate the account and set the password (the complete activation procedure, step by step, is in Platform Access).
Find the product (for example, MDT) and click the Download button: a list will appear with the installer and the updates available for all the CAD platforms.
Choose the installer that corresponds to you and run it. There is no need to uninstall the previous major version: for example, MDT 9 and MDT 25 can coexist on the same computer.
If after reinstalling the computer you only keep an old installer, do not just use it: your serial number may entitle you to a more recent version. Download the version that corresponds to you from the Private Area, or ask support for the download link for your licence.
Case: the downloads area appears empty or the latest version is missing
If no downloadable installer appears in your Private Area, or the update for one of your licences is missing, the cause may be an internal error in the licence registration (which the Aplitop team must correct) or the new version for your licence type not having been published yet (the versions for the different licence types — single-user, network... — may be published on different dates).
Contact support stating your licence number and which download is missing.
If it is a registration error, they will correct it and the downloads will appear; in the meantime they can send you a direct download link.
Important: install only the version that corresponds to your licence type; if support tells you that a link does not correspond to your type of protection, do not use it and wait for the correct installer.
Case: installers of very old versions are no longer distributed
Aplitop no longer has the installers of very old versions (for example, version 7) and does not provide support for them. If your original CD does not work, the way forward is to update the licence: contact the sales department ([email protected]) to request an upgrade quotation.
If the problem persists
Contact Aplitop technical support stating your licence number and which download is missing.
When opening an enquiry, sign in with your Private Area account if you already have one: that way the case gets the priority corresponding to your maintenance contract.
The Private Area is documented section by section in this same KB: Platform Access for registration and the first sign-in, and Download Software and Updates for downloading installers.
Category: Licences and activation · Level: Basic