Error "License not recognized"

Error "License not recognized"

Symptoms

When executing an MDT command, the following appears:

"License not recognized"

And it is not possible to continue.

Applicable to

• Hardware protection system with LDK technology

Cause

The key is not correctly programmed at the factory or has become corrupted.

Solution

Step 1: Verify the key

1. Disconnect and reconnect the key
2. Try another USB port
3. If possible, try on another INSTRUMENT

Step 2: Verify in Sentinel Admin

1. Open browser at: http://localhost:1947
2. Verify that the key appears
3. Check the Status and provider (should be APLITOP - 2138536)

Step 3: Contact Technical Support

If the problem persists, the key requires reprogramming or replacement:

1. Contact: https://private.aplitop.com/support/form
2. Include:
3. Serial number (if known)
4. Date of acquisition
5. Screenshot of the error
6. Screenshot of Control Center

Step 4: Possible physical shipment

In some cases, it may be necessary to physically send the key to APLITOP for: - Laboratory diagnosis - Reprogramming - Replacement if damaged

Can it be repaired?

Prevention

💡 Key care: - Do not expose to extreme temperatures - Avoid abrupt disconnections - Do not use while updating the system - Keep drivers updated

Category: Common Errors - Defective key Classify points by levels: Intermediate Solution: Contact Technical Support Urgency: High