Error "Incorrect Dongle"

Error "Incorrect Dongle"

Symptoms

When executing an MDT command, the following messages appear: 1. "Incorrect Dongle" 2. Followed by: "Dongle not found"

Applicable to

• Hardware protection system with Sentinel technology

Cause

Software incompatible with the MDT protection system installed on the instrument.

Solution

Step 1: Identify conflicting software

Some programs may interfere with the protection system: - Other software protection systems - Conflicting USB device drivers - Virtualization software - Overly restrictive antivirus software

Step 2: Contact Technical Support

This problem requires specialized technical assistance:

1. Contact via web: https://private.aplitop.com/support/form
2. Select:
3. Product: TCP MDT 25
4. Issue Type: Error
5. Subject: "Incorrect Dongle"
6. Include in description:
7. Operating system
8. Other software recently installed
9. If the problem appeared after any update

Step 3: Remote connection

⚠️ It is likely that Technical Support will require a remote connection to the instrument to: - Browse the installed software - Identify conflicts - Apply specific solution

Prevention

💡 Recommendations: - Do not install multiple protection systems simultaneously - Keep your antivirus updated but with exceptions for MDT - Avoid using virtualization software if not necessary

Related

• FAQ-15: How to contact Technical Support?

Category: Common Errors - Software conflicts Level: Advanced Solution: Requires technical assistance Urgency: High