Error "Sentinel key not found"

Error "Sentinel key not found"

Symptoms

When attempting to run an MDT command, the following appears:

Applicable to

• Hardware or software protection keys with LDK technology

Main Cause

The Sentinel LDK runtime is not installed or is not functioning correctly.

Solution

Step 1: Verify runtime installation

Method A - Sentinel Admin Control Center: 1. In the Aplitop program group 2. Run Sentinel Admin Control Center

Method B - Web browser: 1. Open a browser 2. Go to: http://localhost:1947 3. A page like this should appear:

Step 2: If the page does not appear

1. Open FILE EXPLORER
2. Go to the MDT25 installation folder:
3. Remarks: C:\Archivos de programa (x86)\Aplitop\MDT25
4. Enter the Driver FOLDER
5. Run HaspUserSetup.exe
6. Follow the installer instructions

Step 3: Verify LICENSES

On the Sentinel Admin Control Center web page:

1. Look for licenses with Provider: 2138536 (APLITOP)
2. If you do not have licenses installed, you will see something like:

1. Verify that a number greater than 8 appears in the Version column

Step 4: Verify the service

If it still does not work, perform a service verification: FAQ-14: How to verify the Sentinel service?

Additional Steps

If the problem persists after following all steps, contact Technical Support.

Category: Common Errors - Runtime not installed Classify points by levels: Intermediate Solution: Install/verify Sentinel runtime